Marketing – Advertising – Branding – Algarve Portugal

Refund and Return Policy – Algarvornia online shop

Effective Date: September 25th, 2024


Thank you for choosing Algarvornia as your trusted provider of [Products/Services].
We want you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.

  1. Return/Exchange/Refund Timeline
    We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
    exchanges are accepted within 14 days from the date of delivery. We
    believe this time frame strikes a balance between allowing you sufficient time to evaluate your
    purchase while also ensuring a fair policy for our business.
  2. Acceptable Item Conditions
    To be eligible for a return or exchange, the item must be in its original condition, including all
    tags and packaging (if applicable). Please note that certain items may have specific conditions
    for return due to their nature, and these conditions will be clearly communicated on the product
    page.
  3. Refund and Shipping Charges
    We understand the importance of transparent and fair refund and shipping charges. Our policy
    aims to be reasonable. We offer [free/flat-rate] shipping on returns, which means you won’t
    have to worry about additional shipping costs when returning items.
    Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality
    item as per your preference, subject to availability.
    Money Refund: We’ll return the cost of the item to the original payment method used for the
    purchase.
    Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
    Partial Refund: In some cases, a partial refund may be provided if only part of the order is
    returned.
    Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
    specific item returned.
    Gift Card: We can issue a gift card with the refund amount for you to use on future
    purchases.
    Store Credit: You can choose to receive store credit, which can be used on any future
    purchases with us.
    For refunds, we offer the following options:
    Products with Expiration Dates: Items with a limited shelf life or an expiration date.
    Hygiene-Sensitive Products: Items that come into direct contact with the body, such as
    used underwear, earrings, or makeup.
    Custom/Personalized Products: Items that have been specifically customized or
    personalized for the customer.
    Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where
    individual items may not be eligible for exchange.
  4. Items Eligible for Refund/Return/Exchange
    While we strive to accommodate such requests, please note that not all items on our website
    are eligible for exchange, refund, or return. The following categories of products are generally
    not eligible for the same:
  5. Refundable Items List
    To provide you with a clear understanding of the products that qualify for refunds, we maintain
    a list of refundable items. This list simplifies the process ensuring that you can easily identify
    items eligible for refunds. You can find the refundable items list here: by email.
  6. Non-Refundable Items List
    We also maintain a comprehensive list of non-refundable items to ensure transparency and
    clarity. This list can be found here : by email.
  7. Avoiding Chargebacks
    Our comprehensive refund and return policy is designed to create a transparent and equitable
    relationship with our customers. By providing clear guidelines for refunds, we aim to empower
    you with a clear understanding of your rights.
    If you have any questions about our refund and return policy, please don’t hesitate to contact
    our customer support team at +351 934889557.
  8. Your satisfaction is
    our priority, and we’re here to assist you.
    Thank you for choosing Algarvornia!
    Algarvornia Marketing & Advertising
    Rua Dom João II, 62. Estombar, 8400-092 – Portugal
    www.algarvornia.com
    Last Updated: September 25th 2024